Elevating Businesses
Through Excellence
McKeith Consultancy helps hospitality, wellness, retail and customer-facing businesses improve customer experience, operational standards, food quality, brand positioning and long-term growth.
We work with a small number of ambitious businesses each year — bringing decades of experience in hospitality, wellness, nutrition, brand and customer excellence.
We become an extension of your leadership team, providing ongoing strategic guidance, staff development, customer experience oversight, operational review and growth support.
Gillian McKeith
Afton McKeith
Quiet expertise across the disciplines that build remarkable businesses.
From customer experience and operational excellence to brand development and strategic advisory, our work is bespoke, discreet and grounded in practical implementation.
Hospitality Excellence
Elevating standards across cafés, restaurants, hotels and members' clubs.
Customer Experience
Designing journeys customers remember, return for and recommend.
Operational Excellence
Systems and standards that ensure consistency at every touchpoint.
Brand & Digital
Strengthening visibility, reputation and customer engagement.
Mystery Shopping
Independent professional evaluation of the lived customer experience.
Strategic Advisory
Access to the profile, network and insight of the McKeith founders.
The difference between good and remarkable lives in the details.
Our clients are restaurateurs, hoteliers, founders and operators who refuse to compromise. We help them see their business through the eyes of their most discerning customer — and act on what they find.
Industries We ServeRather than providing generic advice, we identify opportunities, create practical solutions and help implement lasting improvements.
Discreet enquiries only.
We work with a limited number of clients each year to ensure the depth and quality our engagements require.