McKeith Consultancy works with ambitious hospitality and customer-facing businesses to elevate standards, strengthen customer loyalty and create experiences that customers actively recommend and return for.
Six disciplines that elevate the everyday running of a hospitality business — from food and service to operations and customer experience.
Helping cafés, restaurants, hotels and hospitality businesses elevate standards, improve customer satisfaction and strengthen long-term performance.
Creating experiences that customers remember, recommend and return for.
Helping businesses improve the quality, consistency and profitability of their food offering.
Building confident, professional, customer-focused teams.
Identifying inefficiencies and implementing systems that improve consistency, execution and performance.
Independent professional evaluations providing detailed insights into customer experience, service quality and operational performance.
For businesses seeking increased visibility, stronger customer acquisition and a more distinctive brand presence, we support marketing, digital presence and local growth strategy.
Helping businesses strengthen their visibility, reputation and customer engagement.
Helping businesses attract more customers and increase repeat visits.
The Hospitality Growth Partner Programme is our flagship retained service for businesses seeking ongoing strategic support, implementation guidance and performance improvement.
Rather than providing one-off advice, we become an extension of your management team — supporting the business across customer experience, food quality, staff training, operational performance, marketing oversight and long-term growth.
This programme is designed for hospitality businesses that want an outsourced growth and performance partner.
Bespoke monthly retainer based on scope and level of involvement.
A limited number of partnerships available each year to preserve the depth of involvement we offer.
Supporting ambitious hospitality businesses through their next stage of growth.
Suitable For
Growth-focused hospitality businesses and founders.
Strategic Advisors & Brand Ambassadors
Subject to availability, businesses may engage Afton and/or Gillian McKeith as Strategic Advisors and Brand Ambassadors.
A bespoke engagement, shaped to the brand.
Available on a bespoke basis.